At Malahide Casino Dublin, we understand the importance of providing excellent customer support to ensure that your experience with us is enjoyable and hassle-free. If you need assistance or have a query about our services, please don't hesitate to contact us.
We offer multiple ways for you to get in touch with us:
Live Chat: For immediate assistance, feel free to start a conversation with one of our friendly support agents via live chat. You can find the live chat icon on our website, available from Monday to Friday between 12:00 PM and 4:00 PM GMT.
Support Email: If you prefer to contact us by email, please use the official customer support email address provided on the platform. Our dedicated team will respond as soon as possible.
Please note that response times may vary depending on the complexity of your inquiry. We appreciate your patience and understanding in this regard.
Help Centre: Before contacting us directly, we recommend exploring our comprehensive Help Centre for answers to frequently asked questions (FAQs). You can access it by clicking on the "Help" tab at the top right corner of our website.
For technical-related issues or concerns with your account or gameplay experience, please get in touch via:
If you're concerned about your gambling habits or need assistance with setting limits, self-exclusion, or other responsible gaming tools:
Please visit our Help Centre to learn more about the resources available to support responsible gaming practices. Our team is committed to helping players maintain a balanced and enjoyable experience.
For account verification assistance, please reach out via email or explore our Help Centre for step-by-step instructions on how to complete the verification process.
If you're not satisfied with your response or wish to escalate your issue:
Please contact us directly through one of the methods outlined above, providing detailed information about the problem and any previous communication. We are committed to resolving issues fairly and promptly.
We appreciate your cooperation in this matter and assure you that we will do our best to resolve any complaints in a timely manner.